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TECHNICALENGINEER
SandyLin15/F,TOWER2,BRIGHTCHINA,BUILDING1,BEIJING.
PROFESSIONALEXPERIENCE
1998-PresentTECHNICALENGINEER
mERCERINE.,Albany,NY
Plan,coordinate,andexecutehardware,softwareandnetworkinstallation,configuration,maintenance,troubleshootingandrepairoperationsforservicecontract clients.SpecializeinmaintainingIBMandMacPCs,andperipheralswithemphasisonnetworkingenvironments.
Developandimplementserviceschedules,systemsandprocedurestoassuredeliveryofquality,cost-efficienttechnicalservices.
Quicklydiagnosecausesofsystemsfailuresandmalfunctionstoensurehighestoperatingefficiencies,reliability,andqualityperformancestandards.
Respondimmediatelytoemergencysituationswithsensitivitytodeadlinesandcustomerneeds.
AssistnetworkengieerswothinstallationandtrobleshootingofAppleshareandNovellsystems.
Analyzeclientequipmentandoperationstodetermineservicingandsupplyneeds.
Monitorandmaintaincost-effectiveinventoriesofsupplies,toolsandmaterials.
I nvestigate,test,andimplementimprovementstoexistingprocedures.
Consistentlymanagetimeandmultipletaskstomeetdeadline,establishedobjectives,andqualityperformancestandards.
Fosterclearcommunicationsandmaintainexcellentstaffandclientworkingrelations.
1982-1988Managerofinformationsystems
KRITELASSOCIATES,INC.,Schnectady,NY
DirectedandsupervisedallMIS,relatedactivitiesforafinancialservicesfirmsupplyingcritical,timelyinformationtocorporateclientbase.AdminsteredDISTON'S2Novell2X networks,maintainingpeakoperatingefficienclenandprovidingusertrainingforallhardwareandsoftwareapplications.Controlledbudgetcostsforpurchasingandoperations.
LICENSESANDCERTIFICATIONS
CANDIDATEFORCERTIFIEDNETWAREENGINEER/C.N.E.*CERTIFICATIONINMACINTOSHCPU.PRINTER,ANDPOWERBOOKREPAIR*CERTIFIEDINOKIDATA